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Frequently Asked Questions >

Here are some of the more frequently asked questions we receive from prospective customers:

 

 

Q. What services do you provide?

 

A:  We specialize in providing third-party workforce teams and support in these areas:

  • Logistics Services

  • Reverse Logistics

  • Manufacturing and Light Assembly

  • Investment Recovery

  • Productivity and Process Improvement Strategies

  • Customized Client Programs

Q. What are the benefits of using your services?

  • Lower Operating Expenses for customers

  • Seamless startup and conversion process

  • Contractual year-over-year productivity commitment

  • Elimination of labor-associated administrative costs and effort 

  • Proven, systematic operating model

  • Intensively trained, high-performance work teams

  • Workforce continuity and high employee retention rate

  • Customer Satisfaction - Quality and "Supplier of the Year" awards from multiple customers.

Q. Why should I use a third-party to perform these services for me if we can do them ourselves?

 

A: We tell prospective clients that if they can do it better, faster and cheaper, then they don't need us. We will also be candid if we don't see a good fit - for whatever reason - for our services.

 

The bottom line is: customers who have chosen Premier have done so because their financial and operational analysis favors the use of our services in terms of cost, productivity and service performance. Our record of success and customer satisfaction indicates that we have met or outperformed these expectations.  

 

Q. What makes Premier different from any other outsourcing company?

 

A: There are several differentiating factors. First and foremost, our entire leadership team has experience as VP-level executives at Fortune 50 companies. This gives us unique insight into what customers want and need from a company like ours. We understand your budgetary demands; we appreciate the sensitivities involved with a conversion to a third-party service; and we are intimately familiar with what you expect on a day-to-day basis.

 

Second, we consider what we do to be more insourcing than outsourcing. We view outsourcing as relegating a business to an arms-length outsider. Instead, we operate as extension of your internal team. We work closely and are in constant contact with you. We assume a sense of ownership by sharing information and ideas. And we operate according to your practices, processes and metrics, not ours.  In short, outsourcing is a transaction-based service while we see Premier as a relationship-based provider.

 

We go the extra mile. This is not just rhetoric. For example, when the South was recently hit hard by tornadoes, a customer facility was destroyed. Thanks to the 24-7 efforts of the Premier team there, the site was up with minimal disruption and loss of service.  These efforts were even noted by the CEO in his webcast with analysts.

 

Finally, thanks to our experience and portfolio of best practices, we have a unique operating model that delivers real results and success.

 

Q. What do you mean by the "contract-based productivity" referred to on the Premier website?

 

A: Based on the strength of our operating model and management practices, we have been able to produce cost savings for all our clients. Thanks to this success, we feel confident that we can produce similar savings for our new customers. To support this, we commit in the contract agreement to delivering a percentage productivity gain for each year over the life of the contract.

 

Q. Assuming we have an interest in your services, what are the next steps?

 

A: We can proceed in a number of ways. Typically, a new customer prospect will contact us by phone to ask about our services and capabilities, and to explain their needs. This is usually followed up with a conference call or an in-person meeting between our respective teams to discuss the issues in more depth.

 

Others prefer to submit an electronic Request for Information or Request for Quote. Upon receipt, we will follow up by phone to get acquainted and to make sure we have a full understanding of your RFI/RFP. This may be followed by an in-person meeting with both teams, depending on the customer's preference.

 

Q. Do you handle hazardous materials?

 

A: We have not been asked by our clients to handle them at this time. We would be happy to discuss the possibility of handling hazmat services. If we determine that we have the capabilities to meet your compliance needs, we would be happy to submit a bid.

 

Q. How can I be sure that changing to your service won�t result in a risk or disruption to our business operations?

 

A: When you choose Premier, we sit down with the appropriate members of your team to develop a thorough conversion and startup plan. We will "map" your current processes and then incorporate this into our workforce training. Our executives will stay in constant contact prior to and during startup. During actual startup, a Premier home office manager(s) will be at the facility to assist our on-site manager and to monitor the startup process.

 

Most importantly, by knowing the ropes from our extensive experience in these types of conversions and startups, we are confident that your transition to Premier will be seamless and successful.

 

Q. How does your pricing work?

 

A: We use a simple and straightforward model that is budget-friendly and easy for our clients to understand. There are no gimmicks or hidden fees. Essentially it is a two-tier pricing system; i.e., pricing is based on the actual labor costs and then a management fee is applied. These rates and fees are negotiated in advance, which gives you cost certainty and budget predictability. 

 

Our advisory services fees are on a straight time-and-materials basis.

 

Q. Are you an asset-based or non-asset-based services provider?

 

A. We are primarily non-asset-based. We are pleased, however, to perform under an asset-based arrangement.

 

Q. If we're in an industry that you currently don't serve, how can we be assured that you can handle our needs?

 

A: We are a highly focused company. We stick to what we know and what we are good at doing.  Our operating model works. So the services we provide, along with the associated processes that support them, are scalable and easily transferable to new industries, regardless of industry type or product mix. In other words, our services are industry-neutral. This has been demonstrated by our service success and satisfied customers across multiple industries and in diverse operations.

                       

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